PROTECTAPET´S FAST TRACK - ONLINE CLAIMS SERVICE

HOW TO MAKE A CLAIM ON A PROTECTAPET HEALTHCARE PLAN.

You can make a claim by going onto our website www.protectapet.eu and navigating to the customer Login area.

Protectapet make every effort to process your claim fast and efficiently. Please make sure that your online claim form is completed properly and contains the full details of the claim being made as per the instructions on the claim form.

All online claims must be supported by the Veterinarians’ report detailing the treatment provided and the individual costs involved.

documentation Required when making a claim:-

• A report from the Vet detailing the diagnosis and specific treatment given to your pet.
• A printout of your pet's history and any consultations and/or treatments that your pet has received in the past 6 months.
• Copies of any blood tests and any other tests and the results. Copies of any X-rays.
• The original invoices.
• Proof of payment.
• A copy of your pet's registration, passport and/or chip ID number.

Once you have collected all of the above information and have completed the online claim form,  upload your documents to support your claim.

IMPORTANT NOTES WHEN MAKING A CLAIM ON YOUR PROTECTAPET HEALTHCARE PLAN

No benefit will be paid without a specific diagnosis or previous pet history. We may request additional historical information on your pet should this be considered necessary.

If you or your Veterinarian make a false or exaggerated claim, no payment will be made and your Protectapet Healthcare Plan will be cancelled and no refund will be offered or implied. Legal action may be taken against the Healthcare Plan owner and/or the Veterinarian in the event of fraud.

When making a claim, no guarantee of payment or acceptance of the request will be made or implied over the telephone. If you require approval for a claim prior to treatment, please contact us.

In the event of an incomplete claim form being received we will contact you by email or telephone to advise you of the requirements necessary to complete the claim form. If you do not respond to the email or telephone, the request will be sent to you by mail.

Protectapet will not be held responsible for any delays in processing your claim that may be caused by the presentation of an incomplete claim form or delays caused by the Post Office or delivery system.